Frequently Asked Questions


Renting an Apartment
What paperwork/documentation do you require to submit an application?

  • Photo ID
  • 2 most recent paycheck stubs or offer letter

What are the financial requirements for renting an apartment?

  • 3x the rent
  • How long does it take to get approved?

  • Approximately 24-48 hours after all documentation is submitted
  • What monies are due and when?

  • First and security deposit, at time of move in, prior to keys being issued

  • Billing and Accounts
    When is my rent due?

  • First of the month
  • Can I make a payment with a credit card?

  • Yes
  • Where do I make rent payments in person?

  • In the leasing office or via the after hours drop box
  • Do you accept checks?

  • Yes, but in person payments must include a $10 admin fee
  • What other payment methods are available?

  • Check, money order, credit card and ACH payments

  • Move-in Procedures
    Do you allow pets?

  • Yes, dogs under 45 lbs ($50/month) and cats ($25/month), no morethan 2 pets per apartment
  • How do I set up my utilities?

  • Eversource for electric ​877-659-6326 & Comcast for internet and cable (Tom Lewis is our rep: . ​413-726-4564)
  • Is parking available?

  • Yes, garage parking for $85/month

  • Move-out Procedures
    Do I need to be present during the exit inspection after vacating theapartment?

  • No
  • Who do I return the keys/fobs to upon vacating?

  • Leasing office or via the after hours drop slot
  • When will my security deposit be returned?

  • Within 30 days of the last day of the lease

  • Maintenance
    How do I make a maintenance request?

  • Online portal
  • What qualifies as an emergency maintenance request?

  • Locked out after hours ($45 fee), no heat or A/C in extreme weather conditions, clogged toilet (if only one toilet) and water damaging leaks