Frequently Asked Questions


Renting an Apartment
What paperwork/documentation do you require to submit an application?

  • Photo ID
  • 2 most recent paycheck stubs or offer letter
  • What are the financial requirements for renting an apartment?

  • 3x the rent
  • How long does it take to get approved?

  • Approximately 24-48 hours after all documentation is submitted
  • What monies are due and when?

  • First and security deposit, at time of move in, prior to keys being issued

  • Billing and Accounts
    When is my rent due?

  • First of the month
  • Can I make a payment with a credit card?

  • Yes
  • Where do I make rent payments in person?

  • Rent payments may be mailed to 15 Taylor Street, Springfield, MA 01103 and must be received no later than the first of the month.
  • Do you accept checks?

  • Yes, but mailed payments must include a $10 admin fee
  • What other payment methods are available?

  • Check, money order, credit card and ACH payments

  • Move-in Procedures
    Do you allow pets?

  • Yes, dogs under 45 lbs ($50/month) and cats ($25/month), no more than 2 pets per apartment
  • How do I set up my utilities?

  • Eversource for electric ​800-286-2000
  • Is parking available?

  • Yes, off street, included in the rent

  • Move-out Procedures
    Do I need to be present during the exit inspection after vacating the apartment?

  • No
  • Who do I return the keys/fobs to upon vacating?

  • The keys can be left on the counter or turned into the maintenance manager.
  • When will my security deposit be returned?

  • Within 30 days of the last day of the lease

  • Maintenance
    How do I make a maintenance request?

  • Online portal
  • What qualifies as an emergency maintenance request?

  • Locked out after hours ($45 fee), no heat or A/C in extreme weather conditions, clogged toilet (if only one toilet) and water damaging leaks

  • Renting an Apartment
    What paperwork/documentation do you require to submit an application?

  • All applicants must provide the following documents and information with their application*:
  • Photo ID
  • Two month’s of recent pay stubs Social Security Card
  • *Speak with your leasing agent for alternative acceptable documents
  • What are the financial requirements for renting an apartment?

  • Currently we ask that your income is equal or greater than at least 1 month’s rent. Applicants who make less than this amount may be required to provide a cosigner.
  • How long does it take to get approved?

  • You can expect an application decision within 2 business days. If you are in need of faster processing time, please call the leasing office!
  • What monies are due and when?

  • Application Fee: $25.00​ – Due at completion of application
  • Holding Deposit: $250​ – Once received, the apartment is taken off the market
  • Move-in Payments: Varies​ – You may exchange these ​certified checks or money orders for your keys at move in. Personal checks are NOT accepted for move-in payments

  • Billing and Accounts
    When is my rent due?

  • Rent payments are due on the first of each month. Although considered late on the 2nd, we know life happens, so there is a 5 day grace period before a late fee is assessed.
  • Can I make a payment with a credit card?

  • Yes, credit card payments can be made via your online tenant portal. Here you may set up recurring payments, or make a one time payment.
  • Where do I make rent payments in person?

  • Rent payments can be made at the Leasing Office located at 7003 Dunmanway Dundalk, MD. 21222. There is a rent drop box on the side door to allow for payments outside of business hours.
  • Do you accept checks?

  • We do accept personal checks for rent payments 30 days after your move-in date, however there is a $10 processing fee for each paper check. Payments made online do not incur check processing fees although some credit card carriers charge an additional fee for this service.
  • What other payment methods are available?

  • Payments can be made via the following methods:
  • Credit/debit card Personal Check Certified Check Money Order Cash

  • Move in Procedures
    Do you allow pets?

  • Yes, for an additional monthly fee. Some restrictions apply.
  • How do I set up my utilities?

  • The only utility you would have to set up is BGE which you can call 1*800*685*0123 or set up online by going to bge.com.
  • Is parking available?

  • We have on street parking and additional parking lots behind the apartment buildings and townhomes.

  • Move out Procedures
    Do I need to be present during the exit inspection after vacating the apartment?

  • No, but if you would like to be present you will have to schedule the inspection with management between the hours of 10 am and 4 pm, Monday through Friday.
  • Who do I return the keys/fobs to upon vacating?

  • You can bring the keys to the leasing office, at that time we will verify your forwarding address.
  • Upon vacating, please return your keys to the leasing office. Keys that are not returned will be subject to fees.
  • When will my security deposit be returned?

  • Security deposits will be returned within 45 days, although you will receive a statement of charges within 30 days of receipt of keys, provided a forwarding address is provided.

  • Maintenance
    How do I make a maintenance request?

  • Maintenance requests can be made through the online tenant portal or by calling the leasing office at 410-288-1400 and following the prompts to reach the Maintenance Department.