Frequently Asked Questions


Renting an Apartment

What paperwork/documentation do you require to submit an application?

  • Photo ID
  • 2 most recent paycheck stubs or offer letter

What are the financial requirements for renting an apartment?

  • 3x the rent

 How long does it take to get approved?

  • Approximately 24-48 hours after all documentation is submitted

 What monies are due and when?

  • First and security deposit, at time of move in, prior to keys being issued

Billing and Accounts

 When is my rent due?

  • First of the month

Can I make a payment with a credit card?

  • Yes

Where do I make rent payments in person?

  • In the leasing office or via the after hours drop box

Do you accept checks?

  • Yes, but in person payments must include a $10 admin fee

What other payment methods are available?

  • Check, money order, credit card and ACH payments

Move-in Procedures

Do you allow pets?

  • Yes, cats ($25/month), no more than 2 pets per apartment

How do I set up my utilities?

  • Eversource for electric ​877-659-6326 & Comcast for internet and cable (Tom Lewis is our rep: . ​413-726-4564)

Is parking available?

  • Yes, garage parking for $85/month

Move-in Procedures

Do you allow pets?

  • Yes, dogs under 45 lbs ($50/month) and cats ($25/month), no more than 2 pets per apartment

How do I set up my utilities?

  • Eversource for electric ​877-659-6326 & Comcast for internet and cable (Tom Lewis is our rep: . ​413-726-4564)

Is parking available?

  • Yes, garage parking for $85/month

Move-out Procedures

Do I need to be present during the exit inspection after vacating the apartment?

  • No

Who do I return the keys/fobs to upon vacating?

  • Leasing office or via the after hours drop slot

When will my security deposit be returned?

  • Within 30 days of the last day of the lease

Maintenance

How do I make a maintenance request?

  • Online portal

What qualifies as an emergency maintenance request?

  • Locked out after hours ($45 fee), no heat or A/C in extreme weather conditions, clogged toilet (if only one toilet) and water damaging leaks

Renting an Apartment

What paperwork/documentation do you require to submit an application?

All applicants must provide the following documents and information with their application*:

  • Photo ID
  • Two month’s of recent pay stubs Social Security Card

*Speak with your leasing agent for alternative acceptable documents

What are the financial requirements for renting an apartment?

  • Currently we ask that your income is equal or greater than at least 1 month’s rent. Applicants who make less than this amount may be required to provide a cosigner.

How long does it take to get approved?

  • You can expect an application decision within 2 business days. If you are in need of faster processing time, please call the leasing office!

What monies are due and when?

  • Application Fee: $25.00​ – Due at completion of application
  • Holding Deposit: $250​ – Once received, the apartment is taken off the market
  • Move-in Payments: Varies​ – You may exchange these ​certified checks or money orders for your keys at move in. Personal checks are NOT accepted for move-in payments

Billing and Accounts

When is my rent due?

  • Rent payments are due on the first of each month. Although considered late on the 2nd, we know life happens, so there is a 5 day grace period before a late fee is assessed.

Can I make a payment with a credit card?

  • Yes, credit card payments can be made via your online tenant portal. Here you may set up recurring payments, or make a one time payment.

Where do I make rent payments in person?

  • Rent payments can be made at the Leasing Office located at 7003 Dunmanway Dundalk, MD. 21222. There is a rent drop box on the side door to allow for payments outside of business hours.

Do you accept checks?

  • We do accept personal checks for rent payments 30 days after your move-in date, however there is a $10 processing fee for each paper check. Payments made online do not incur check processing fees although some credit card carriers charge an additional fee for this service.

What other payment methods are available?

  • Payments can be made via the following methods:
  • Credit/debit card Personal Check Certified Check Money Order Cash

Move in Procedures

Do you allow pets?

  • Yes, for an additional monthly fee. Some restrictions apply.

How do I set up my utilities?

  • The only utility you would have to set up is BGE which you can call 1*800*685*0123 or set up online by going to bge.com.

Is parking available?

  • We have on street parking and additional parking lots behind the apartment buildings and townhomes.

Move out Procedures

Do I need to be present during the exit inspection after vacating the apartment?

  • No, but if you would like to be present you will have to schedule the inspection with management between the hours of 10 am and 4 pm, Monday through Friday.

Who do I return the keys/fobs to upon vacating?

  • You can bring the keys to the leasing office, at that time we will verify your forwarding address.
  • Upon vacating, please return your keys to the leasing office. Keys that are not returned will be subject to fees.

When will my security deposit be returned?

  • Security deposits will be returned within 45 days, although you will receive a statement of charges within 30 days of receipt of keys, provided a forwarding address is provided.

Maintenance

How do I make a maintenance request?

  • Maintenance requests can be made through the online tenant portal or by calling the leasing office at 410-288-1400 and following the prompts to reach the Maintenance Department.